Services
City Signworks provides professional signage solutions including design, fabrication, installation, and maintenance services for commercial, industrial, institutional, and retail clients throughout Columbus, Ohio and Central Ohio.
Website Use
Permitted Use: Our website is for informational purposes, quote requests, and business communications. Use lawfully and in accordance with these Terms.
Prohibited Conduct: Do not use the website for unlawful purposes, transmit harmful code, attempt unauthorized access, scrape content, impersonate City Signworks, or submit false information.
Quotes and Contracts
Quote Requests: Quote requests do not constitute binding contracts. Quotes are estimates valid for 30 days and subject to verification, site surveys, and final specifications.
Contract Formation: Binding contracts form when you accept our written proposal and provide required deposits via signature, email confirmation, or deposit payment.
Design Approval: You are responsible for reviewing and approving all design proofs, shop drawings, and specifications before fabrication. Approved designs become final. Changes after approval may incur fees.
Changes: Project modifications require written change orders signed by both parties and may affect pricing and timelines.
Payment Terms
Deposits: Projects require 25-50% deposits upon contract execution as specified in individual contracts.
Final Payment: Due upon substantial completion unless alternative schedules are contractually specified.
Late Payments: Past due invoices incur 1.5% monthly late fees (18% annually) or maximum permitted by law. Unpaid balances may be referred to collections. You are responsible for collection costs including attorney fees.
Payment Methods: Check, credit card, ACH transfer, or other specified methods. Credit card payments may incur processing fees.
Permits and Installation
Permit Procurement: We can assist with permit applications. Permit fees are customer responsibility unless otherwise specified. Permit timelines vary and may affect schedules.
Customer Responsibilities: Provide necessary access, property information, landlord approvals, HOA approvals, and other required authorizations.
Site Access: Provide safe, unobstructed access to installation locations including parking and clear work areas. Delays caused by inadequate access may incur additional charges.
Site Conditions: Quotes assume normal conditions. Unforeseen conditions including concealed utilities, structural issues, or hazardous materials may require additional work at additional cost.
Installation Timing: Schedules are estimated and may be affected by weather, permits, site conditions, or material availability. We cannot guarantee specific completion dates.
Warranties
Workmanship: We warrant professional, workmanlike work consistent with industry standards. Workmanship defects discovered within one year will be corrected at no charge.
Materials: Materials carry manufacturer warranties. We assist with claims but are not responsible for manufacturer warranty limitations.
LED Components: LED and electrical components carry manufacturer warranties typically 2-5 years. We assist with warranty service but are not responsible for manufacturer defects.
Exclusions: Warranties do not cover damage from accidents, vandalism, improper maintenance, alterations by others, acts of nature, normal wear, or failure to follow maintenance recommendations.
Limitations: Our liability is limited to repair or replacement of defective work or materials. We are not liable for consequential damages, lost profits, or indirect damages.
Limitation of Liability
City Signworks' total liability for any claims shall not exceed the amount paid for the specific project giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages including lost profits, business interruption, or reputational harm.
Intellectual Property
Custom Designs: Custom designs remain our intellectual property unless ownership is explicitly transferred in writing. You receive a license to use approved designs for the contracted project.
Client Trademarks: You retain ownership of your trademarks and logos. You grant us license to use these materials solely for fabricating contracted signage and portfolio purposes.
Portfolio Use: We reserve the right to photograph completed projects and use images in marketing materials unless you request otherwise in writing.
Cancellations
Cancellations must be in writing. Cancellation fees:
- Before design work begins: Deposit refund minus 15% administrative fee
- After design approval, before fabrication: Deposit forfeited
- After fabrication begins: Costs incurred plus 25% cancellation fee
- After fabrication completion: No refund, full payment due
We may cancel if the customer fails to provide required approvals, access, payments, or cooperation. Cancellations due to customer non-performance do not entitle refunds.
Force Majeure
We are not liable for delays or failures due to circumstances beyond reasonable control including natural disasters, pandemics, government actions, material shortages, labor disputes, or utility failures.
Indemnification
You agree to indemnify and hold City Signworks harmless from claims, damages, liabilities, and expenses (including attorney fees) arising from your use of our services, violation of these Terms, infringement of third-party rights, or negligent or unlawful conduct.
Dispute Resolution
Governing Law: These Terms are governed by Ohio law. Disputes shall be resolved in Franklin County, Ohio courts.
Informal Resolution: Parties agree to attempt good faith informal resolution before initiating formal proceedings.
Arbitration: Disputes not resolved informally may be submitted to binding arbitration under American Arbitration Association rules in Columbus, Ohio. Each party bears their own attorney fees unless arbitrator awards fees to prevailing party.
Class Action Waiver: You agree to resolve disputes individually and waive participation in class actions or consolidated proceedings.
General Provisions
Severability: If any provision is found invalid, remaining provisions remain in full effect.
Entire Agreement: These Terms, together with signed contracts, proposals, and our Privacy Policy, constitute the entire agreement superseding prior agreements.
Modifications: We reserve the right to modify these Terms at any time. Updated Terms will be posted with a revised effective date. Continued use after changes constitutes acceptance.