Information We Collect
Information You Provide
Contact Information: Name, email address, phone number, company name, mailing address when you request quotes, consultations, or contact us.
Project Information: Details about your signage needs, project specifications, design preferences, budget information shared during consultations or quote requests.
Payment Information: Billing address and payment details when you purchase our services. Credit card information is processed securely through third-party payment processors and is not stored on our servers.
Communication Records: Correspondence, emails, phone call records, and other communications with our team regarding projects, service requests, or inquiries.
Information Collected Automatically
Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages, referring URLs, and other analytics data collected through cookies and similar technologies.
Location Data: General geographic location based on IP address to provide relevant local services and information.
How We Use Your Information
We use collected information for the following purposes:
Service Delivery: Processing quote requests, scheduling consultations, designing signage solutions, fabricating signs, coordinating installations, managing projects.
Communication: Responding to inquiries, providing project updates, sending service-related notifications, customer support.
Business Operations: Processing payments, maintaining customer records, fulfilling contractual obligations, managing warranties.
Marketing: Sending promotional emails about services, special offers, company updates to customers who have opted in. You may unsubscribe at any time.
Website Improvement: Analyzing website usage to improve functionality, user experience, and content relevance.
Legal Compliance: Meeting legal obligations, enforcing terms and conditions, protecting our rights and property.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share information in the following circumstances:
Service Providers: Third-party vendors assisting with website hosting, payment processing, email delivery, analytics, project management tools. These providers are contractually obligated to protect your information.
Business Transfers: In connection with mergers, acquisitions, asset sales, or bankruptcy proceedings, your information may be transferred to successor entities.
Legal Requirements: When required by law, court order, subpoena, or governmental request, or to protect our legal rights, safety, or property.
With Your Consent: When you explicitly authorize information sharing for specific purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and collect analytics data.
Essential Cookies: Required for website functionality, including session management and security.
Analytics Cookies: Google Analytics and similar tools tracking website usage, visitor behavior, traffic sources helping us improve our website.
Marketing Cookies: Tracking effectiveness of advertising campaigns and personalizing content.
You can control cookie preferences through browser settings. Disabling cookies may limit website functionality.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include secure servers, encrypted data transmission, access controls, and employee training.
However, no internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless longer retention is required by law. Project records, contracts, and payment information are retained according to legal and business requirements, typically for seven years following project completion.
When information is no longer needed, we securely delete or anonymize it.
Your Privacy Rights
Depending on your location, you may have the following rights:
Access: Request copies of personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal retention requirements.
Objection: Object to processing of your information for certain purposes, including marketing.
Data Portability: Request transfer of your information to another service provider in machine-readable format where technically feasible.
Withdraw Consent: Withdraw previously given consent for data processing at any time.
To exercise these rights, contact us using the information provided below. We will respond within 30 days.
Children's Privacy
Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child without parental consent, we will delete it promptly.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for privacy practices of external sites. We encourage you to review privacy policies of any third-party sites you visit.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: Request disclosure of categories and specific personal information collected, sources, purposes, and third parties with whom information is shared.
Right to Delete: Request deletion of personal information, subject to exceptions.
Right to Opt-Out: Opt-out of sale of personal information. City Signworks does not sell personal information.
Non-Discrimination: We will not discriminate against you for exercising CCPA rights.
To exercise CCPA rights, contact us at the information provided below.
Updates to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in practices, services, or legal requirements. Updated policies will be posted on this page with a revised effective date. Material changes will be communicated via email to registered users or prominent website notice.
Your continued use of our website and services after policy updates constitutes acceptance of revised terms.